FAQs
Frequently Asked Questions (FAQs)
1. What payment methods do you accept? We accept payment via credit/debit card (Visa, Mastercard, American Express), PayPal, and other secure payment methods.
2. How can I track my order? Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your order on our website or the carrier's website.
3. Do you ship internationally? Yes, we offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and fees levied by the destination country. Additional charges for customs clearance must be borne by the recipient.
4. What is your return policy? We offer a [3]-day return policy for unused and unopened items. Please refer to our Return and Refund Policy for more information on our return procedures.
5. How do I contact customer support? You can contact our customer support team by email at [luxeemporium62@gmail.com] or through our Contact Us page on the website. We strive to respond to all inquiries within [1] business days.
6. Are your products cruelty-free and vegan? We are committed to offering cruelty-free and vegan products whenever possible. Please refer to individual product descriptions for specific information about cruelty-free and vegan certifications.
7. Can I cancel or modify my order after it has been placed? We process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact us immediately, and we will do our best to accommodate your request. However, once an order has been shipped, we cannot make any changes to it.
8. Do you offer gift wrapping services? At this time, we do not offer gift wrapping services. However, our products are elegantly packaged and ready to be gifted.
9. How can I stay updated on new product releases and promotions? You can sign up for our newsletter to receive updates on new product releases, exclusive promotions, and more. Simply enter your email address in the newsletter signup form at the bottom of our website.
10. Are your products safe for sensitive skin? We strive to offer products suitable for all skin types, including sensitive skin. However, we recommend conducting a patch test before using any new product, especially if you have sensitive skin or known allergies.